Research Library > Adobe Systems, Inc. > Poor Online Customer Experience Creates Disloyal Customers

Poor Online Customer Experience Creates Disloyal Customers

Published By: Adobe Systems, Inc.
Adobe Systems, Inc.
Published:  Oct 22, 2010
Length:  15 pages

Adobe solutions for customer experience management enable businesses to elevate customer experiences to a whole new level. Every interaction with your customers is a moment of truth.

Studies show that both B2B and B2C customers consider most online business experiences quite dissatisfying. But more and more people are using online resources when doing business with companies, and customers who have poor online experiences are increasingly likely to avoid those companies in the future.



Tagsadobe systems, customer experience, crm, customer care, b2b, b2c, service, customer service