Research Library > SAP > Differentiation Through Service Excellence-Driving Customer Loyalty

Differentiation Through Service Excellence-Driving Customer Loyalty

Published By: SAP
SAP
Published:  Mar 28, 2011
Length:  14 pages

Consider five key service process platforms that are shaping the future – as companies look to service to keep pace with customer expectations. Service income is accelerating. Technology is changing the competitive game, and smart companies need the proper IT strategy to make sure they deploy it for profitability.



Tagscustomer loyalty, service profitability, sap, sap crm, value creation