Research Library > Genesys > The Blueprint to Contact Center Modernization–Replacing your ACD

The Blueprint to Contact Center Modernization–Replacing your ACD

Published By: Genesys
Published:  Dec 11, 2013
Length:  7 pages

Read Now: The Automatic Call Distributor (ACD) is no longer a core component in the contact center and has become a costly technology that is difficult to manage in a distributed enterprise environment. If you are looking to move away from your legacy call center infrastructure — to a modern, multi-channel Contact Center this white paper gives you a blueprint to modernization and replacing your ACD.

Read this insightful resource to learn how building a multi-channel contact center based on IP/SIP technology can enable you to:

• Enhance Customer Experience
• Virtualize your customer service environment
• Reduce Total Cost of Ownership (TCO)

Get this whitepaper for best practices, and integration guidelines to help you transition to a modern, SIP/IP-based contact center environment.  Read Now.

Tagsautomatic call distributor, acd, contact senter, legacy call center infrastructure, multi-channel contact center, ip/sip technology, total cost of ownership, tco