Research Library > Verint > Find 10% in Excess Capacity in Your Operations

Find 10% in Excess Capacity in Your Operations

Published By: Verint
Verint
Published:  Jun 23, 2014
Length:  2 pages

Many organizations struggle with a lack of visability into how employees spend their time. What percent is spent in value-added activities, and what percent is spent idle or on activities not directly related to work objectives? Which applications do employees access, when, and for how long? Do the applications correlate with employee roles and assigned tasks?



Tagsverint, employee performance, desktop and process analytics, employee utilization