Research Library > IBM > The Business Value of Integrating the Contact Center Within Your Omni-Channel Strategy

The Business Value of Integrating the Contact Center Within Your Omni-Channel Strategy

Published By: IBM
IBM
Published:  Oct 06, 2014
Length:  38 pages

This Aberdeen ebook outlines the business value and best practices of integrating the contact center with omni-channel programs in order to deliver a seamless customer experience across multiple touch-points.



Tagsomni-channel strategy, contact center integration, customer experience