Research Library > Cisco > 2015 Gardner Magic Quadrant: Group Video Systems Offer

2015 Gardner Magic Quadrant: Group Video Systems Offer

Published By: Cisco
Cisco
Published:  Feb 12, 2016

Contact center infrastructure vendors continue to expand their solution offerings to include broader feature sets, including omnichannel routing, and alternative delivery models. Companies should evaluate vendors' technology and ability to deliver in relevant regions.



Tagsgardner magic quadrant, cisco, contact center, omnichannel routing, best practices, cloud computing, data center