With more data and options than ever before, customers that have the power in today’s digital world. But businesses can’t compete only by transforming the front office. Poor back office operations lead to mistakes, delays and breakdowns that in turn can create poor customer interactions.
In this podcast, Donna Meshaka, a leader in KPMG’s CIO Advisory practice, examines the growing importance of back office transformation and shares tips for strategically updating back office technology to drive greater value.
