Research Library > KPMG > Insight: Customer Centricity and the COO

Insight: Customer Centricity and the COO

Published By: KPMG
Published:  Jun 10, 2019
Length:  20 pages

Today’s customers want 24/7 access, mobile availability, quality, low prices, fast shipping, easy returns and instantaneous service. These expectations demand that every business function be customer-centric, including operations.

Read this report to find out:
• how to create customer-centric operations to deliver the customer experience
• the eight essential components of a connected, customer-centric enterprise
• why alignment between the COO and CIO is essential
• five key steps to start transforming operations to drive growth and create value.