Research Library > ttec > Why Contact Centers Are Essential in a Digital-First World

Why Contact Centers Are Essential in a Digital-First World

Published By: ttec
ttec
Published:  Jul 24, 2019
Length:  7 pages

In an age of tech-savvy customers and self-service channels, do companies still need to invest in contact centers and staff to provide support?

The answer is, yes.

READ THIS PAPER TO:

  • Examine the strategic role of the contact center to deliver differentiated customer experiences while driving increased revenues and cost savings.
  • Learn essential strategies for promoting associate productivity and satisfaction.
  • Leverage cross-sell and up-sell opportunities that benefit the customer.
  • Share lessons learned from EnergyAustralia’s experience.



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