automated it

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Published By: LogMeIn     Published Date: Feb 27, 2018
Customer service organizations are struggling to react to the pace of innovation and the explosion of channels and devices. To get ahead of these challenges, AD&D pros must deeply invest in automation — automated answers, automated conversations, automated agent guidance, and automated end-to-end processes. They must also invest in intelligence to ensure automated technologies evolve and learn from prior interactions over time. Automation and intelligence quell the headcount increases. They will free agents from working on low-value or repetitive tasks, as they will only have to address highly complex customer scenarios or exceptions to standard operations. This also enables them to focus on building connections with customers to garner their satisfaction and loyalty.
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customer, service, operations, optimization
    
LogMeIn
Published By: Group M_IBM Q2'19     Published Date: Apr 04, 2019
It’s probably no surprise to you that the financial services industry is changing rapidly. Digital technology is redefining the possibilities with automated processes, AI insights, customized experiences, new operating models and next-generation applications — yet global industry profits are stagnating. As the number of disruptors in the space rises, many banks are being asked to innovate while lowering structural costs and improving capital returns — and many traditional banks are falling behind.
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Group M_IBM Q2'19
Published By: TeamQuest     Published Date: Sep 05, 2014
TeamQuest Director of Market Development Dave Wagner and Chris Lynn, Safeway's Capacity Manager and Performance Analyst, cover the application of automatic, exception-oriented analytics to a wide variety of IT and business metrics in order to simultaneously optimize service performance and IT cost. Multiple conceptual approaches are shared, including pros and cons. Most of the presentation includes real examples by which Safeway has integrated performance, capacity, business, and power data into an automated optimization process spanning 1000s of servers and virtual servers and their applications.
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automated analytics, automated optimization, it cost, power data
    
TeamQuest
Published By: Datarobot     Published Date: May 14, 2018
The DataRobot automated machine learning platform captures the knowledge, experience, and best practices of the world’s leading data scientists to deliver unmatched levels of automation and ease-of-use for machine learning initiatives. DataRobot enables users of all skill levels, from business people to analysts to data scientists, to build and deploy highly-accurate predictive models in a fraction of the time of traditional modeling methods
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Datarobot
Published By: Datarobot     Published Date: May 14, 2018
Organizations across industries look to technology, not only as a way to run their operations more smoothly, but as a way to gain competitive advantage. Artificial Intelligence (AI) and machine learning have transformed the businesses that are aggressively adopting these technologies, allowing them to systematically solve business problems faster and more effectively.
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Datarobot
Published By: Oracle OMC     Published Date: Nov 30, 2017
Innovative delivery and content is THE currency in advertising and only programmatic platforms can deliver the value to the advertiser to ensure the return on these immersive media formats. That movement happened quickly and brands had to still find a way to connect and with the accountability being included, could finally measure success based on more than recall or click through rate (CTR). Programmatic advertising provides for repeatable, automated advertising that allows for exponential success and accountability, which is precisely what advertisers historically were missing and continually seek.
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Oracle OMC
Published By: Qualys     Published Date: Jun 02, 2015
In this guide, Qualys describes internal risks to IT security and three best practices to control incorrect configurations. Critical components to this include automation of assessments and prioritization of risks. By using the automation technology in Qualys Policy Compliance, organizations can ensure the safety of sensitive data and IT while meeting mandates for compliance.
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security gap, automated configuration assessment, it security, compliance, security
    
Qualys
Published By: Dell Storage     Published Date: Oct 17, 2011
This white paper provides an in depth overview on Automated Tiered Storage from Dell Compellent and how it can help organizations optimize the use of storage for a VMware environment. Read on to find out more about this efficient storage platform.
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technology, dell, storage center, storage, san, vmware, desktop management, infrastructure, vdi
    
Dell Storage
Published By: Dell Storage     Published Date: Nov 08, 2011
This white paper provides an in depth overview on Automated Tiered Storage from Dell Compellent and how it can help organizations optimize the use of storage for a VMware environment. Read on to find out more about this efficient storage platform.
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technology, dell, storage center, storage, san, vmware, desktop management, infrastructure, vdi, virtualization
    
Dell Storage
Published By: Technomedia-Hodes iQ     Published Date: Apr 26, 2012
Learn why hundreds of today's leading companies like Caesars Entertainment, Bell, Ingersoll Rand, Sony, UTC and Eddie Bauer turn to Technomedia-Hodes iQ to help them create the world's most successful workplaces. Download our complimentary case study and get the inside scoop. Learn how MarketStar automated processes to bring increased visibility into recruiting metrics for better talent management, spend control and decision-making.
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human resources, roi, hr management, human resource management, technology, recruiting technology, recruiting
    
Technomedia-Hodes iQ
Published By: Technomedia-Hodes iQ     Published Date: Jul 03, 2012
Download our complimentary case study to see how Golden Corral transformed and automated their recruiting function with best-practice technology.
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human resources, applicants, jobs, employment, recruiting, automated recruiting, technology
    
Technomedia-Hodes iQ
Published By: Frontrange     Published Date: Mar 13, 2013
Reducing IT costs and improving service quality are primary concerns when looking to improve your IT efficiencies. This paper presents the Return on Investment implications for organizations considering an IT Service and Client Management solution.
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it service management, itsm, service desk, service catalog, service management software, mobile service management, cloud itsm, service manager, help desk software, hybrid it service management, heat help desk, client management, network discovery software, software audit, pc hardware inventory software, hardware software inventory, hardware inventory, pc hardware inventory, audit service level agreement, network inventory
    
Frontrange
Published By: Epicor     Published Date: Aug 01, 2017
Illinois-based manufacturer Plano Molding sought to replace a paper-and-pencil data collection process with an automated manufacturing execution system (MES). They wanted a real-time look at production data. Many of their decisions were made based on observations and guesses rather than facts, and they needed deeper insights. To improve shop floor efficiency and anticipate and solve production issues before they occurred, Plano Molding implemented the Epicor Mattec MES system. The insights they gained into the shop floor are helping to drive bottom-line growth. Plano Molding has also seen significant scrap savings. Rather than focus on scrap percentage, the Mattec MES solution allows them to focus on higher-dollar-value products. This has led to the Plano Molding team saving $700,000 in scrap improvements. Read the success story to learn more about Plano Molding’s experience and consider how your business might benefit from a modern production system like Epicor Mattec MES.
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enterprise resource planning (erp), manufacturing execution system (mes), manufacturing, mattec mes
    
Epicor
Published By: Nasuni     Published Date: Nov 19, 2014
The global architecture and engineering firm Environmental Systems Design, Inc., had enough capacity to handle its data. The challenge was protecting that data. The firm would often have 15TB of data in production at a given time and its existing backup solutions simply could not keep pace. After quickly outgrowing several other systems, ESD turned to Nasuni’s enterprise storage as a service. Now, thanks to Nasuni’s automated backup, which delivers unlimited versioning, fast disaster recovery and an unmatched RPO, IT can stop worrying about backup and focus on its core mission of enhancing business productivity.
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automated protection, enhanced productivity, data protection, backup solutions
    
Nasuni
Published By: Genesys     Published Date: Jun 13, 2018
When building artificial intelligence (AI) into your business strategy, it’s easy to become distracted by all the new technologies on the market—each one promising a better customer experience. Make decisions based on facts, not misconceptions. When you evaluate AI technologies, consider these facts: • Bots working with human agents enables a seamless customer journey • Automated self-service costs as little as 20 cents per interaction • A single platform makes it easier to deliver personalized, proactive and predictive experiences See how AI connects customer conversations in this new analyst guide, 2017 ContactBabel Inner Circle Guide to Self-Services.
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artificial intelligence, customer experience, customer journey, self-servic e, personalization
    
Genesys
Published By: VMware     Published Date: May 10, 2017
VMware® Workspace™ ONE™ is VMware’s digital workspace solution, designed to give access to any application from any type of device under automated and granular policy control. VMware was one of the first adopters of Workspace ONE, deploying across its full user population in early-to mid 2016. Download this white paper to discover the objectives that drove VMware’s decisions of how and when to deploy, plus an overview of the business results achieved so far.
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VMware
Published By: Kronos     Published Date: Sep 24, 2018
Today’s financial services organizations recognize that success starts with strong relationships built on trust and transparency. In a competitive market, a company’s employees can make or break these crucial relationships through their interactions with customers. That’s why businesses — from wealth management and insurance firms to banks and credit unions — are investing in automated workforce solutions to help them attract, engage, and retain top talent while controlling costs and driving exceptional service. Managing a diverse workforce of exempt and nonexempt employees across back-office, contact center, and frontline operations is no easy feat. Finding and keeping best-fit employees is challenging enough, but you also need to optimize day-to-day functions like time and attendance, scheduling, payroll, labor cost and productivity tracking, and compliance management to stay competitive and profitable. Given this complexity, it is not surprising that management teams are not alway
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Kronos
Published By: DocuSign UK     Published Date: Aug 08, 2018
"Many financial services firms have automated the vast majority of key processes and customer experiences. However, the “last mile” of most transactions – completing the agreement– far too often relies on the same inefficient pen-and-paper processes of yesteryear. Digitising agreements using DocuSign lets you keep processes digital from end to end. Completing transactions no longer requires documents to be printed and shipped, and re-keyed on the back end. Read the whitepaper to learn how leading financial services organisations use straight-through processing by automating the last mile of business transactions to: - Speed processes by 80% or more, often going from days or weeks to just minutes - Reduce NIGO by anywhere from 55% to 93% - Achieve a 300% average ROI "
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DocuSign UK
Published By: Ahead     Published Date: Jul 23, 2018
If your company operates in the cloud, you’ve probably thought about investing in a Cloud Management Platform (CMP) — a group of integrated products that manage public, private, and hybrid cloud environments. That combination is what AHEAD calls an Enterprise Cloud. For an enterprise with a heavy private cloud emphasis, the right CMP can transform your VM provisioning, reducing a potentially weeks-long manual process to an automated one that finishes in a matter of minutes. And if you run one or more public clouds, the right CMP can help you take better control of your cloud services, manage your cloud spending, and architect your app platforms to run seamlessly in the cloud. So Which CMP Will Work Best For You? The first thing to consider is compatibility with your existing environment. For many enterprises, that’s going to put a premium on CMPs that integrate natively with VMware. For other businesses, compatibility with ServiceNow or support for multiple private and public clouds wi
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Ahead
Published By: ServiceNow     Published Date: May 15, 2018
A comprehensive service visibility strategy with automated infrastructure discovery and service mapping gives a clear view into business-critical services. Quickly locate potential problems before downtime happens. Learn best practices to develop your service visibility framework. Read this eBook.
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ServiceNow
Published By: insightsoftware     Published Date: Oct 19, 2018
Despite recent advances in automated financial reporting tools, many CFOs still rely heavily on static spreadsheets for producing financial statements. As a result, finance leaders are often looking for ways to reduce the duplication of efforts and manual intervention in order to streamline the financial reporting process and improve the accuracy and agility of reporting. To download this White Paper, please complete the following form.
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insightsoftware
Published By: FICO     Published Date: Jun 15, 2017
Using FICO solutions, BMW improved their customer experience and increased retention by implementing an analytically-driven, automated digital-lifecycle marketing and communications platform. This solution uses a multi-channel customer engagement approach to streamline and improve conversion across the customer lifecycle.
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FICO
Published By: Solidcore     Published Date: Jan 07, 2008
This paper lays out the challenges with complying with SOX and suggests a radical solution: build a self-service, automated IT control framework in which all the information required to verify compliance is available in a single reporting system.
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compliance, sox, sox compliance, sarbox, sarbox compliance, audit, self audit, self auditing, change management, it controls, solidcore, auditing
    
Solidcore
Published By: Kaseya     Published Date: Jul 08, 2010
To better understand how integrated, automated management tools can improve IT productivity, Kaseya recently posed the following questions to Mary Johnston Turner, research director for IDC's System Management Software service, on behalf of Kaseya's corporate IT customers.
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kaseya, automated management tool, integrated it operation, system management software
    
Kaseya
Published By: Riverbed     Published Date: May 18, 2012
As your business needs become more dynamic, monitoring systems will be key to understanding how applications fulfill business needs and your ability to provide governance will determine the success level of your entire enterprise. With complexity growing at such a hyperbolic rate, in the future, automated application discovery and dependency mapping will not just be useful -it will be mandatory.
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service management, management software, infrastructure, devops, cloud performance monitoring, application monitoring, database monitoring, end user experience monitoring, transaction monitoring
    
Riverbed
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