communication platform

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Published By: Group M_IBM Q418     Published Date: Nov 07, 2018
The rise of the cloud and mobile computing has rapidly changed the nature of enterprise cybersecurity. The old paradigm, where all work was done behind a company firewall, has been breaking down. Employees work not just at the office, but also on the road and at home, on mobile devices and on their own personal computers. They’re no longer using a limited stack of enterprise applications. Instead, they increasingly require access to a wide variety of apps, cloud services, and new communication platforms.
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Group M_IBM Q418
Published By: Tripp Lite     Published Date: May 15, 2018
A Practical Guide to IDF/MDF Infrastructure Implementation Once relegated to early adopters and casual home users, VoIP (voice over Internet protocol) has matured. An essential element of any unified communications (UC) system, it is now the standard method of voice communication in business, education, government and healthcare. If your organization has not already migrated to VoIP, the question is not so much if it will, but when. Cost is the primary driver, since the data network performs double duty by carrying voice traffic as well. VoIP also offers capabilities that far exceed traditional phone systems, with unified communication platforms promising to integrate messaging, mobility, collaboration, relationship management, zoned security, intelligent call routing, disaster recovery, video, teleconferencing, status updates and other advanced features. The transition to VoIP presents a number of challenges, including assessing the ability of your network to handle not only additio
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Tripp Lite
Published By: VMware     Published Date: Feb 24, 2017
As a cloud-based business services suite, Microsoft® Office 365™ provides organizations with access to web, mobile and desktop versions of traditional Office software tools, cloud storage space for enterprise file sharing, and hosted services for communication and social. By making these services available across desktop, mobile, and web platforms, Microsoft is experiencing increased adoption from both consumers and businesses while expanding the possibilities for anytime-anywhere collaboration.
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VMware
Published By: TigerConnect     Published Date: Aug 15, 2018
By now you’ve seen The Joint Commission’s often-quoted statistic that nearly 80% of serious medical errors involve miscommunication during the handoff between providers and care settings. The newest clinical communication technology is designed to close dangerous communication gaps. Top clinical communication platforms offer advanced collaboration tools to ensure that critical patient information makes it safely from one care setting to another. Download this guide to learn how a clinical communication platform can significantly improve patient outcomes in 5 key areas.
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TigerConnect
Published By: Plantronics     Published Date: Sep 17, 2014
This paper provides advice, amassed through years of experience in UC rollouts, to help you to avoid the danger of under-adoption among your workforce.
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unified communications, uc platforms, uc adoption, plantronics
    
Plantronics
Published By: CA Technologies     Published Date: Jan 26, 2015
The ability to apply software to strategic advantage is the de? ning technology theme of this decade. This is not just an IT issue. It is a business imperative. Every business is in the software business. In some industries, the number of software jobs has doubled over the past ? ve years. JP Morgan Chase has more software developers than Google and more technologists than Microsoft. If you think your company isn’t in the software business, you’re wrong. Airlines, oil companies, telecommunications providers all are using applications to attract customers and gain a competitive advantage. With the ubiquitous adoption of mobile devices, a whole new platform for application and content delivery is evolving. With their colorful, interactive, intuitive user interfaces, always-on global connectivity, sensing capabilities such as GPS and device orientation and their ability to connect with users through personalized con? guration options, mobile is truly the de? ning platform of the applicat
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enterprise mobility management, mobile devices, software, competitive advantage, strategic requirement
    
CA Technologies
Published By: Cisco     Published Date: Apr 20, 2016
Note: Part two of Karen Walker’s blog series continues her insights about Digital Transformation and spotlights how Cisco’s Marketing and Communications team is using technology to transform their function. Excerpt: Today’s marketers are delivering more and more content digitally, but to be effective that digital content can’t just be generic reference material. Rather, effective content must be relevant, timely, and personalized. And its goal should be to create a dialogue with the customer. This is no easy task. It requires investing in marketing technologies that help deliver personalized content with speed and agility. For modern marketers, technology opens the door to new revenue pipelines. Digital platforms and applications combined with data and analytics augment our go-to-market model.
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cisco, digital, marketing, technology, mobile, marketing strategy
    
Cisco
Published By: Juniper Networks     Published Date: Aug 10, 2017
OpenLab provides an environment and set of resources where customers representing telecommunications, education, government, financial services, and virtually every other vertical market can explore new technologies, all in the spirit of network transformation. By examining SDN/network automation solutions such Network Functions Virtualization (NFV), software-defined WAN (SD-WAN), and others, OpenLab offers a platform for developing and delivering new network-integrated functionality that serves the greater need.
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technology efficiency, cloud storage services, mobile devices, applications, online collaboration tools, client services, data encryption, remote access, workflow integration
    
Juniper Networks
Published By: Polycom     Published Date: Oct 17, 2016
Visual communications today should provide a high level of functionality and simplicity. Solutions must work across multiple networks and video environments integrating existing video investments and offer consistent native experience. The Polycom RealPresence Platform (with RealConnect) together with Skype for Business/Lync 2013 provides that capability through unmatched ease of use and an enhanced video collaboration experience, made possible by deep integration and workflow integration. Download to learn more.
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Polycom
Published By: Zoom     Published Date: Mar 29, 2016
Trend Micro resolved the following issues by purchasing Zoom: • Overly complex or difficult communications platforms • Expensive hardware or software systems • Unreliable or poor service quality • Using too many different solutions • Difficulties connecting remote teams or sites • The need for a more efficient/effective way to reach customers and other external parties Read more to learn about the benefits of using Zoom and which features are used more frequently by Trend Micro.
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zoom, trend micro, screen sharing, mobile meetings, group messaging, video webinar, networking
    
Zoom
Published By: Genesys     Published Date: Nov 17, 2017
This eBook focuses on two profiles for small contact centers, small business and small of large - a small contact center that is part of a much larger enterprise. Get key insights from independent market research that will help you make a case to take your customer communications platform to the cloud. With the right solution, your business can benefit from enterprise-quality capabilities at a price you can afford. And you can realize a return on investment in as little as three months!
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ebook, contact centers, cloud, customer experience
    
Genesys
Published By: Mitel     Published Date: Oct 02, 2015
This guide provides first hand perspectives from business users, leaders in innovation, architects, psychologists and human resource experts in four key areas:
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phone systems, smb communications platforms, unified communications, collaboration, smb, sme, small medium business, smb phone system, phones, smb unified communications, uc for smb, business phone system, cloud communications, mitel
    
Mitel
Published By: Mitel     Published Date: Oct 02, 2015
This paper defines Unified Communications, explores the most popular reasons for committing to a UC future and shares case studies from businesses about the value they have gained in five key areas.
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phone systems, smb communications platforms, unified communications, collaboration, smb, sme, small medium business, smb phone system, phones, smb unified communications, uc for smb, business phone system, cloud communications, mitel
    
Mitel
Published By: IBM Watson Health     Published Date: Jun 14, 2017
Electronic health records (EHRs) are necessary, but were not designed to anchor population health management (PHM). This is partly because they lack semantic interoperability, which is the ability of disparate information systems to share data and enable communications among users in a meaningful way. This paper explains how an approach that includes a care collaboration platform can manage population health by aggregating and normalizing the necessary data.
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ehr, ibm, health management, population health management, data aggregation, information systems
    
IBM Watson Health
Published By: Genesys     Published Date: Feb 27, 2018
What if the cloud could radically improve your customer’s experience, your operations, and your bottom line? There’s a reason why many organizations are taking advantage of the benefits of cloud for contact centers. This eBook, focuses on two profiles for small contact centers, small business and small of large - a small contact center that is part of a much larger enterprise. Get key insights from independent market research that will help you make a case to take your customer communications platform to the cloud. With the right solution, your business can benefit from enterprise-quality capabilities at a price you can afford. And you can realize a return on investment in as little as three months! Download this eBook and learn: • How to calculate ROI and time-to-value in different types of small contact center profiles • What factors to consider when selecting a cloud vendor • Three common myths about the cloud
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ebook, cloud, customer experience
    
Genesys
Published By: New Voice Media     Published Date: Apr 27, 2017
By investing in Salesforce you demonstrate a clear interest in your customers and their success. NewVoiceMedia will take that investment to the next level by integrating your communications platform with your customer and prospect data in Salesforce to provide a context rich, superior sales experience.
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salesforce, newvoicemedia, sales, service, data
    
New Voice Media
Published By: New Voice Media     Published Date: Apr 27, 2017
By investing in Salesforce you demonstrate a clear interest in your customers and their success. NewVoiceMedia will take that investment to the next level by integrating your communications platform with your customer data in Salesforce to provide personalized, exceptional service.
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salesforce, newvoicemedia, sales, service, data
    
New Voice Media
Published By: Group M_IBM Q1'18     Published Date: Feb 09, 2018
Thrill customers and empower employees with omni-channel, socially-infused digital experiences to drive better business outcomes IBM Customer Experience Suite features rich, integrated capabilities for managing web content, rich-media assets, real-time social communications, robust customer self-service capabilities, business analytics and mobile device delivery IBM Employee Experience Suite enables employees to easily find and share relevant information across multiple platforms, diverse geographies with multiple languages, and within the context of business applications
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digital experience, ibm, software
    
Group M_IBM Q1'18
Published By: SundaySky     Published Date: Mar 06, 2018
Cox Communications has been a SundaySky customer for five years, running personalized video ad programs through traditional video publisher channels. At the end of 2016, Cox Communications expanded that program to Facebook to see if greater levels of personalization and performance could be achieved by combining the dynamic capabilities of SmartVideo technology with the reach of the Facebook ads platform. The program targets recent Cox website visitors on Facebook and delivers them a relevant video ad with offers related to products and services they had viewed on Cox.com. The program leverages SundaySky’s SmartVideo platform to achieve Cox’s online revenue goals of maximizing the number of revenue-generating orders on its website while also lowering the cost per acquisition (CPA) as the program optimizes.
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SundaySky
Published By: Imprivata     Published Date: Jun 30, 2014
This IDC Health Insights white paper, sponsored by Imprivata, presents key findings of interviews with three healthcare IT executives at Atlantic Health System, Carolinas Pathology Group, and Beaufort Memorial Hospital regarding the deployment of Imprivata Cortext, a secure communications platform. Consistent findings across the three healthcare organizations are as follows: ease of use leads to quick clinician adoption, there is broad application of secure communication across various hospital workflows, and instant communication can save time for care team members and can improve collaboration. Read this report to learn more about how these organizations streamlined clinical workflows such as patient admission notifications, specialist referrals, pathology consultations and code team activations.
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secure, communications, healthcare, hospital, collaboration
    
Imprivata
Published By: Actiance, Inc.     Published Date: Jan 15, 2015
Government and public sector agencies are just beginning to realize how social networks can improve business results. With access to real-time communication, collaboration, and social networking platforms, agencies can improve internal process efficiencies that help them provide better services to their constituents. But first, these agencies have to consider regulatory requirements like the Freedom of Information Act (FOIA) which require compliant use of these networks and the content people create on them. Read this paper to gain an understanding of: What the regulatory landscape of the public sector looks like What concerns you should be aware of from a legal perspective
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electronic communications, public sector, social networking platforms, compliance, real-time communication
    
Actiance, Inc.
Published By: Plantronics     Published Date: Mar 09, 2015
This whitepaper gives you the key 10 steps will provide you with a framework for planning, deploying and enhancing the audio element of your communications strategies.
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voice tools, communications tools, communications strategies, unified communications, uc devices, communication platform, test and measurement
    
Plantronics
Published By: Avaya     Published Date: Mar 04, 2016
Discover the value of right-sizing IP telephony The Tolly Group crunched the numbers on Avaya IP Office Platform, Cisco Systems Business Edition and ShoreTel Unified Communications Platform to evaluate the Total Cost of Ownership (TCO) for midsized businesses with each solution. See what they found in this report >
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communication, reporting, network management, network performance
    
Avaya
Published By: BMC Software     Published Date: Jul 22, 2015
In this eBook, Salesforce shares 4 elements of ITSM that are critical to IT empowerment, including: • Self-service options • Low –friction communication • Reporting and dashboards • A future-ready platform
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it service management, salesforce, itsm, self-service, reporting
    
BMC Software
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