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Published By: Knightsbridge     Published Date: Sep 09, 2014
Organizational models today are shifting from hierarchical to flat. Careers are no longer an upward trajectory, but more likely to be a series of experiences, projects and development opportunities. But, a lack of awareness around the new flat organization dynamics is resulting in a perceived lack of opportunities for career movement within companies, and frustration among employees and leaders.
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knightsbridge, career management, career development, talent development, employee engagement, manager relationship
    
Knightsbridge
Published By: Cherwell Software     Published Date: Jun 21, 2018
The concept of “shifting left” has gained traction in software development as a way to increase agility, reduce cost, and improve product and release quality. But shifting left has also been hailed as a powerful method for optimizing IT service management. When the service desk team shifts left, both end users and service desk personnel benefit from greater efficiency and service quality, which leads to happier, more productive internal customers—and ultimately, better business outcomes.
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service, management, optimization
    
Cherwell Software
Published By: Mitel     Published Date: Dec 15, 2016
With this digital customer experience shifting from a "nice to have" offering to an essential service, any business that interacts with its customers must have the right technology to deliver a consistent experience across all media, as well as a concrete strategy for this broadened scope of service. Check out our new white paper for an overview of the digital expectations and habits of today's digital consumer, as well as practical next steps for transforming customer experience from dated to digital.
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customer experience, sms, email, web chat, social media, mobile
    
Mitel
Published By: Resilient Systems, Inc.     Published Date: Nov 24, 2015
With cyber attacks growing increasingly frequent and complex, cybersecurity strategies are shifting: while prevention is still important, it is more about prevailing.
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resilient systems, threat, cybersecurity, security, data center
    
Resilient Systems, Inc.
Published By: Thomson Reuters     Published Date: May 05, 2016
Emerging tax legislation and regulatory changes have proven a challenge to tax departments over the past couple years. How can your tax department come out on top? Explore what’s driving the game-changing shifts within direct tax and how a tax technology strategy enables exceptional tax management, propelling both your department and organization forward. Download the free white paper today.
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global tax compliance, corporate tax software, tax technology, thomson reuters onesource, corporate income tax, direct tax, tax provision, beps, tax data management, corporate compliance, process management, task management, data management, workpapers, international compliance, direct tax technology, direct tax software
    
Thomson Reuters
Published By: Cielo     Published Date: Nov 05, 2018
Drastic changes in the healthcare industry as a whole, including issues like new technologies and shifting reimbursement policies, require employees who can think critically and adapt quickly. These issues create a significant challenge — and opportunity — for industry leaders.
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Cielo
Published By: Rosetta Stone     Published Date: Oct 02, 2017
The need for restaurant workers shows no signs of slowing down. Analysts predict that over the next decade, an additional 1.6 million jobs will be created. But the workforce is shifting significantly.
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Rosetta Stone
Published By: Juniper Networks     Published Date: Aug 08, 2017
A leader in shale oil and gas production, this global Fortune 500 oil and gas company transformed its business, shifting its focus to oil and gas exploration and production and divesting refineries and gas stations. Central to this transformation was to improve operating performance to deliver more value to shareholders.
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Juniper Networks
Published By: Juniper Networks     Published Date: Feb 05, 2018
Data center requirements are shifting as the business environment evolves to leverage new technologies. Organizations are turning to multicloud environments comprising a mix of private cloud, public cloud, and on-premise infrastructure to best address their unique needs. Understandably, this shift is putting a renewed emphasis on security, automation, orchestration, and agility. IT leaders are responding by building and deploying multicloud data center networks that leverage automation and software-defined networks (SDN) as a cost effective means of providing dynamic network control. Of course, while many organizations are recognizing the need for a data center upgrade, not all have the same drivers. All, however, need to make a business case for the investment. Here are four common inflection points that can help you to justify the need for data center upgrades that support business goals.
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network, performance, data, security, efficiency, iot
    
Juniper Networks
Published By: Juniper Networks     Published Date: Feb 05, 2018
The role of IT is fundamentally changing from a cost-efficient enablement technology to a more strategic element of the enterprise. For companies born before the digital era, IT is a key player on their path to digital transformation; for more recent businesses designed with technology at their core, IT represents a foundational pillar on top of which everything else is built. With this shifting role, IT’s decades-long emphasis on TCO is being eclipsed by a new-found focus on security and automation. Whether it’s the continuous risks posed by a dynamic threat landscape, the threat of digital disruption, or an inability to keep pace with the latest trends, virtually every enterprise needs to be more agile. And, with the continued evolution of compute, storage, and applications, networks have been exposed as a bottleneck to change.
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enterprise, cloud, data, center, networking, juniper
    
Juniper Networks
Published By: WorkBook from Deltek     Published Date: Apr 26, 2018
In order to succeed, services firms need granular visibility across the business, extending outward to their customers. Services firms must understand that the tools, processes, and technology that got them where they are today on't get them where they need to be, competitively speaking, in 2020. New technology can help you reach your organizational goals, and if you want to lead in your market today, yous imply need to have it.
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gartner, shift, project, management, customers, erp, psa
    
WorkBook from Deltek
Published By: XpertHR     Published Date: Oct 23, 2017
This guide explores dos and don’ts for every employer when it comes to drafting and implementing employee handbooks in the workplace. It explores the following topics: }}Considering Whether to Have an Employee Handbook }}Assembling an Employee Handbook }}Determining What Topics to Include in an Employee Handbook }}Drafting the Provisions of an Employee Handbook }}Finalizing and Distributing an Employee Handbook }}Creating an Employee Handbook as a Multistate Employer }}Updating an Employee Handbook
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XpertHR
Published By: XpertHR     Published Date: Jun 13, 2018
Multiple locations. Many hourly employees. Myriad pay rates and scheduled hours. Add multiple sick leave laws to the mix. The result: potential chaos and confusion. XpertHR can help. We take the complexity out of staying on top of the shifting paid sick leave law landscape to ensure compliance, understanding and clear employee communication. Michigan and Indiana are banning local sick leave laws. Cities from San Francisco to New York City are leading the pack in favor of them. These and other states and cities around the country are creating a complex playing field for HR professionals when it comes to ensuring compliance with paid sick leave laws. You don’t have the time, or resources, to stay on top of these trends. We do! ? Understanding variations and similarities in laws across jurisdictions ? Understanding how local laws relate to federal and state laws ? Identifying implications related to temporary and contract staff ? Ensuring compliance with notification, documentation, acc
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paid sick, leave management, employee leave, compliance, leave laws, employee management, employee benefit
    
XpertHR
Published By: XpertHR     Published Date: Jun 13, 2018
Your supervisors are where the rubber meets the road for ensuring wage and hour law compliance. What they don’t know could hurt you—which could be a lot! Don’t risk the chance that an isolated misstep, or misinformation, could land you in court. This white paper covers training solutions for avoiding 5 Costly Wage and Hour Mistakes related to: ? Minimum wage ? Overtime ? Equal pay ? Misclassifications ? Working and nonworking time Regulations vary from state to state, and across municipalities, are constantly changing and can be very complex. You play a critical role in ensuring that front-line managers and supervisors have the information, knowledge and support they need to ensure wage and hour compliance. But, chances are, you’re also challenged to stay on top of an ever-shifting wage and hour compliance landscape. We can help. Get the up-to-date information you—and they—need, now, by downloading this free whitepaper from XpertHR.
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compliance training, supervisor training, wage and hour, minimum wage, overtime, flsa, employee classification, exempt, nonexempt, equal pay, working time, independent contractor, meal and rest breaks, compliance, hours worked
    
XpertHR
Published By: XpertHR     Published Date: Jun 13, 2018
Multiple locations. Many hourly employees. Myriad pay rates and scheduled hours. Add multiple sick leave laws to the mix. The result: potential chaos and confusion. XpertHR can help. We take the complexity out of staying on top of the shifting paid sick leave law landscape to ensure compliance, understanding and clear employee communication. Michigan and Indiana are banning local sick leave laws. Cities from San Francisco to New York City are leading the pack in favor of them. These and other states and cities around the country are creating a complex playing field for HR professionals when it comes to ensuring compliance with paid sick leave laws. You don’t have the time, or resources, to stay on top of these trends. We do!
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paid sick, leave management, employee leave, compliance, leave laws, employee management, employee benefit
    
XpertHR
Published By: XpertHR     Published Date: Jun 13, 2018
Multiple locations. Many hourly employees. Myriad pay rates and scheduled hours. Add multiple sick leave laws to the mix. The result: potential chaos and confusion. XpertHR can help. We take the complexity out of staying on top of the shifting paid sick leave law landscape to ensure compliance, understanding and clear employee communication. Michigan and Indiana are banning local sick leave laws. Cities from San Francisco to New York City are leading the pack in favor of them. These and other states and cities around the country are creating a complex playing field for HR professionals when it comes to ensuring compliance with paid sick leave laws. You don’t have the time, or resources, to stay on top of these trends. We do!
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paid sick, leave management, employee leave, compliance, leave laws, employee management, employee benefit
    
XpertHR
Published By: Service Now     Published Date: Feb 09, 2018
We’re at a tipping point for customer service operations. Customers contact enterprises at a greater rate over a greater number of channels — shifting between them seamlessly and even using channels simultaneously. Enterprises react by adding headcount — an unsustainable strategy. You must transform operations by developing strength in automation, AI, and knowledge. This report reveals the top 10 customer service trends in 2018 for application development and delivery (AD&D) pros supporting customer service.
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Service Now
Published By: Alight Solutions     Published Date: Jul 17, 2018
As much as moving to the Cloud has been a hot trend over the past several years with Human Capital Management systems, in today’s world, financial management systems are not far behind. We’re starting to see the activity significantly ramp up within the financial management system space. So much so, that according to research done by Gartner, the Cloud is expected to become the dominant deployment model across all areas of financial management applications by 2025. Spending on cloud or SaaS-based applications will increase from 30% of the total market spend in 2015 to 47% by 2020. So which financial systems are organizations shifting to the cloud model and why is this happening—aside from following the trend in HR? Download now to learn more -
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Alight Solutions
Published By: Qualtrics     Published Date: Aug 20, 2018
In today’s era of immediacy, consumers are more demanding than ever. To keep up with customer expectations, brands are starting to invest in Voice of the Customer (VoC) programs that employ a closed-loop process. Ask any CX, research, or marketing executive, and they will tell you that gone are the days when the customer marketing landscape was represented by a one-way dialogue for engaging prospects. Today, market leaders are shifting their listening and response mechanisms faster as VoC programs represent a huge opportunity for driving loyalty and increased sales. A recent study sponsored by American Express®—the American Express Global Customer Service Barometer—showed that U.S. consumers are twice as likely to tell others about a bad service than they are to share about a positive experience.¹
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Qualtrics
Published By: Brightcove     Published Date: Sep 26, 2016
Enable valuable digital dialogues through a combination of marketing automation, interactive video, and personalized content. Intelligently crafting these elements of your campaign, while effectively integrating the tech stack tools that empower 1:1 conversations (OVP, MAP, and CRM), can create a remarkable video marketing strategy.
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Brightcove
Published By: Nanorep     Published Date: Jan 25, 2016
This white paper explores the importance of shifting customer service from being perceived as a “cost center”, which implies a place that only generates expenses, to becoming a “value center”, which is a place that generates growth.
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customer experience, shift from cost center to value center, customer experience management, customer service, customer interaction
    
Nanorep
Published By: Workday UK     Published Date: Mar 08, 2018
In the HR Outlook Report for Winter 2016/2017, brought to you by the CIPD in association with Workday, HR leaders discuss the priorities and challenges facing the function, both today and as we move into a business landscape which is anything but clear. Read the report and discover: • How HR leaders view their role in guiding their organisation through periods of economic and political uncertainty, such as Brexit • The uptake of analytics and big data to strengthen evidence-based decision making and the barriers preventing HR from adopting these technologies • HR’s priorities for 2017, and how these are shifting from 2016
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Workday UK
Published By: Workday DACH     Published Date: Mar 20, 2018
Der Bedarf an Pflege- und Betreuungsdienstleistungen geht über geografische und demografische Grenzen hinaus. An irgendeinem Punkt braucht jeder Mensch und jede Familie Unterstützung – sei es für Kinder, pflegebedürftige Angehörige, Haustiere oder Haus und Garten. Care.com hat es sich zur Aufgabe gemacht, das Leben von Familien und Betreuungsanbietern zu verbessern – mit einer Plattform, über die sie auf zuverlässige und einfache Weise miteinander in Kontakt treten können. Die Lösungen von Care.com helfen Familien dabei, informierte und wohlüberlegte Entscheidungen bei einem der wichtigsten Aspekte ihres Familienlebens zu treffen: die richtige Betreuung für ihre Lieben zu finden. Der von Care.com ins Leben gerufene Marktplatz mit umfangreichen Betreuungsangeboten für Familien ist zugleich das größte globale Beschäftigungs- und Karriereportal für qualifizierte Betreuungsanbieter. Wir möchten unsere Mitglieder – Familien und Betreuungsanbieter – dabei unterstützen, ihrer Leidenschaft zu
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Workday DACH
Published By: SAP Inc.     Published Date: Jun 16, 2009
High-tech companies face a range of complex business challenges due to global expansion, shifting demographics, and continuous competitive pressures. Read why the high-tech HR organization finds itself at the forefront of many of these challenges, and what they must do to rise above them.
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sap, hcm, human capital management, human resources
    
SAP Inc.
Published By: Aria Systems     Published Date: Nov 13, 2015
In this era of cloud computing, mobile devices, and the Internet of Things (IoT), firms are testing new product offerings that combine elements of content, software, services, and hardware together. Like the innovative products themselves, the rulebook on monetizing them is evolving. Firms are shifting from one-time perpetual sales or fixed monthly subscriptions to consumption models that blend onetime, subscription, and usage-based billing (see Figure 1). CEOs recognize this shift toward business models that reflect the value of the relationship with the customer. The move to subscription and consumption business models is pervasive in almost every industry. From retailers selling subscription box sets to industrial equipment manufacturers charging based on consumption, the increase in experimentation of alternative business models is extraordinary (see Figure 2). While B2C disrupters like Netflix and Zipcar have gotten more media attention, the growth of subscription billing plat
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Aria Systems
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