healthcare

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Published By: Evariant     Published Date: Apr 09, 2018
Every consumer or patient call into a health system’s call center is an opportunity to create a highly-personalized experience that ensures patient loyalty and extends patient lifetime value. Healthcare providers have a tremendous opportunity to invest in solutions and processes that can transform their call center into a profit center by driving smarter patient engagement. Yet, the majority of call centers today do not deliver the robust, personalized support capabilities today’s patients and consumers expect, and the current healthcare marketing environment demands. Download your free copy of this eBook to learn how to make the transformation from traditional call center to strategic patient engagement engine that drives growth in patient acquisition and lifetime patient value.
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patient experience, call center, improved care continuum, access center, customer experience, patient journey
    
Evariant
Published By: Evariant     Published Date: Jul 02, 2018
When call center agents don’t have access to an EMR, consumer demographic, sociological and other data, nor an understanding of marketing campaigns, agents are inefficient, reactive and unable to personalize interactions with patients and consumers. The disjointed call center experience harms the health system’s ability to find, guide, and keep patients for life. The call center is often the first touch for many prospective healthcare customers, and Scripps Health recognized these challenges. They made the pivot from call center as cost center to strategic lynch pin in their patient experience strategy. Call center agents are now delivering a world-class patient experience as they provide physician referrals, take class registrations, and serve as a clearing house for general information . An added bonus of the shift is they can now integrate outbound calling into campaign efforts, and measure the full impact of marketing efforts and strengthen marketing’s ROI. Get your free copy of
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call center, conversions, health, proactive
    
Evariant
Published By: Excellus BlueCross BlueShield     Published Date: Apr 03, 2018
Help your team get access to the care they need from the office, the road, or the comfort of their own homes, with telemedicine.
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excellus, bluecross, blue shield, medicine, doctor, benefits administration, benefits management, dental benefits, health insurance, health promotion/recreation/wellness, telemedicine, wellness, wellness benefits, online tools, digital tools, healthcare, benefits, health benefits, health insurance, health cost estimator
    
Excellus BlueCross BlueShield
Published By: Excellus BlueCross BlueShield     Published Date: May 22, 2018
Share this handout to help your employees get the most value out of their health plans.
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online tools, digital tools, healthcare, benefits, health benefits, healthcare, health insurance, health cost estimator, health deductible tracking
    
Excellus BlueCross BlueShield
Published By: dinCloud     Published Date: Jun 19, 2018
DermaTran Health Solutions is a national group of compounding pharmacies. Central to its operations is the Compounder application, which DermaTran needed to deploy multiple instances of simultaneously. When issues with its former app virtualization solution – XenApp – persisted, DermaTran evaluated alternatives, ultimately migrating to a turn-key cloud-based application publishing service.
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healthcare, provider, cloud, operations
    
dinCloud
Published By: dinCloud     Published Date: Jun 19, 2018
Under the leadership of Stephen Arndt, consulting CIO, Medicalodges – a Kansas-based post-acute healthcare company – was looking to transition away from maintaining its own hardware on premises and needed a partner to help its small IT team maintain and monitor its data center infrastructure. As a healthcare services provider, Medicalodges is subject to HIPAA regulation. In order to maintain compliance, the company required a solution with inherent business continuity and redundancy.
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healthcare, company, infrastructure, data, center
    
dinCloud
Published By: Reputation.com     Published Date: Jun 29, 2018
When it Comes to Brand Perception, You’re No Longer in Control The balance of power has shifted from brand owners to customers, and what people say about you online can either derail your business or accelerate its success. This is especially true for consumer-focused brands in industries such as retail, hospitality, automotive and healthcare This guide will help you understand the role of online reviews in overall brand health, and the tactics to maximize your online reputation.
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Reputation.com
Published By: Reputation.com     Published Date: Jun 29, 2018
HCAHPS is the barometer for understanding a patient’s hospital experience. But can you predict the outcome of your patient satisfaction surveys by reading online reviews from past and present patients? And more importantly, does improving your hospital’s online reputation improve HCAHPS scores? Yes. Reputation.com’s Data Science team, led by Brad Null, Ph.D, analyzed two years of HCAHPS hospital survey data from The Centers for Medicare and Medicaid Services, across more than 4,800 hospitals. The team reviewed the data alongside online reviews, ratings and rankings for those same hospitals, and made some significant discoveries: • Online reviews provide early warning of issues that may impact patient experience, giving hospitals the opportunity to identify and address those issues before patient satisfaction scores suffer. • By continually monitoring, managing, requesting and responding to patient reviews, a healthcare organization can address negative feedback that impacts HCAHPS resu
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Reputation.com
Published By: Reputation.com     Published Date: Jun 29, 2018
Creating competitive advantage starts with a sound digital strategy. In a 2017 survey of healthcare consumers across the U.S. from a representative range of demographic groups, we found that 88% of consumers begin their search for healthcare providers online. Consumers rely on search engines and review sites to steer their decisions about where to go for care. What consumers read about you online heavily influences their decision-making. Your reputation is defined at every touchpoint a potential patient has with your doctors and organization on the web — from the doctor or location listing, to patient rating and reviews, to finding the right doctor and reading profiles on your website. Done well, online reputation management (ORM) enables your providers to generate a high volume of representative reviews from the “silent majority,” while providing valuable insights to improve patient experience, make operational improvements and drive new patient appointments.
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Reputation.com
Published By: Reputation.com     Published Date: Jun 29, 2018
Brand perception begins online, with the local online reputation of doctors, clinics and hospitals. In late 2017, Reputation.com set out to understand how consumers use the internet to look for healthcare services online, particularly when interacting with healthcare-related ratings and reviews. We surveyed healthcare consumers across the U.S. in a representative range of demographic groups for answers to some key questions: • What are consumers and patients really looking for in online reviews? • What ratings and review factors are most important when choosing a doctor? • What sites are most used and trusted for this information? Findings confirmed that online reviews are an essential part of the healthcare consumer’s decision-making. In this report, we’ll look at the key findings in detail.
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Reputation.com
Published By: Virtela Communications, Inc.     Published Date: Oct 12, 2011
Find out how companies have deployed remote access SSL VPNs to increase remote user satisfaction, improve accessibility to corporate resources, support business continuity planning, and reduce overall implementation and ongoing management costs. The white paper also covers how cloud-based SSL VPN services address high availability requirements, support unforeseen spikes in activity and optimize network performance. Lastly, learn how a single SSL VPN platform can support all your mobile access, telecommuting and partner extranet requirements to improve your ROI.
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virtela, healthcare, remote user satisfaction, roi
    
Virtela Communications, Inc.
Published By: ASG Software Solutions     Published Date: Apr 29, 2010
The key benefit of creating a case management methodology is to multiply its effectiveness by replicating it across the organization's patient-facing departments, practices and functions. In this way, your organization can reduce costs, increase quality and streamline its operations.
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asg, case management, healthcare, physicians, p4p, hospital case management, case studies, case management bi, business intelligence
    
ASG Software Solutions
Published By: Cylance     Published Date: Jul 02, 2018
While advanced persistent threats and malware still plague some victims, it is ransomware that is still gaining real traction in today’s cybersecurity landscape. The EternalBlue flaw that took over the news in May 2017 rose to popularity as a result of its inclusion in the data leaked by The Shadow Brokers. Utilized in multiple attacks alongside the also-released DoublePulsar exploit, including the installation of cryptocurrency miner Adylkuzz, the exploits are just the tip of the cyberwarfare tools The Shadow Brokers are claiming to have in their arsenal. The latest EternalBlue and DoublePulsar based attacks, delivering the WannaCry Ransomware, have so far been hugely damaging to healthcare organizations while also impacting over 200,000 endpoints in 150 countries. WannaCry-WanaCryptor 2.0 was coupled with the EternalBlue exploit, allowing it to automatically propagate itself to vulnerable machines across the Internet. While not technically advanced, the use of EternalBlue and DoubleP
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ransomware, threats, cyber, security, data
    
Cylance
Published By: DocuSign     Published Date: Apr 24, 2018
"The healthcare industry struggles along the entire paper trail from start to finish. The current process is slow, costly, inefficient, full of errors, vulnerable to security breaches and hurts the people they are chartered to care for. Download this complimentary whitepaper and discover how DocuSign’s eSignature solutions modernize healthcare and life sciences organizations by eliminating paper and antiquated signature processes while meeting compliance requirements and reducing costs and errors. You will learn how DocuSign helps the healthcare industry to: • Reduce turnaround times for diagnostic result documents by weeks • Cut excessive administrative expenses and eliminate manual rekeying errors • Increase efficiency by eliminating time spent sending paper forms with doctors’ signatures"
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DocuSign
Published By: DocuSign     Published Date: Apr 24, 2018
Moreover, more than half of Fortune 500 pharmaceutical and medical device companies are operating under corporate integrity agreements (CIA) with the U.S. government to mitigate the risks.
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DocuSign
Published By: Astaro     Published Date: Jan 19, 2011
Astaro now ensures that the network is running smoothly and the entire organization has become more productive through content filtering.
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astaro, healthcare technology, associates for rehabilitation medicine, data management, data privacy, network security, content filtering, hipaa compliance, network management, intrusion detection, intrusion prevention
    
Astaro
Published By: Cox Business     Published Date: Apr 27, 2017
ealthcare workers understand the complexity of fighting infections better than most. As medications are developed, germs evolve and become resistant to those medications. Over time, germs become incredibly complex and difficult to treat as they continue to evolve and adapt. Unfortunately, computer viruses seem to be following a similar pattern—and the healthcare industry is struggling to catch up.
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Cox Business
Published By: QTS     Published Date: Nov 04, 2016
Healthcare accounts for 21% of all cybersecurity breaches, making it the most affected business sector in the U.S. economy. Ongoing attacks are predicted to cost providers $305 billion in lifetime revenue over the next few years. Download this white paper to learn how to make healthcare cybersecurity stronger.
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healthcare, cyber security, data security, security
    
QTS
Published By: Memorial Hermann     Published Date: Sep 19, 2014
As a broker, your customers look to you to provide guidance, education and cost savings in a world filled with ever-changing regulations and skyrocketing costs. See where Houston businesses find the most value in their brokers and what new options exist to help contain costs. • Learn where Houston businesses see brokers adding value • See the impact carrier satisfaction has on changing carriers • Read about new cost-containing options to help your clients
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healthcare costs, approach, carrier, choice, location, impact, educated, reliable, providers, solution, business, manager, organization, employees, negotiations
    
Memorial Hermann
Published By: Memorial Hermann     Published Date: Sep 19, 2014
Houston businesses are as unique as Houston itself. But not every business looks at healthcare the same. See what other Houston businesses are choosing to offer their employees, how satisfied they are with their choices, and what other cost-reducing options are available. • Learn what % of employees live in Houston, and how that impacts health care costs • See how happy businesses are with current carriers and what that means at renewal time • Find out what alternative options smart businesses are looking at
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healthcare costs, approach, carrier, choice, location, impact, educated, reliable, providers, solution, business, manager, organization, employees, negotiations
    
Memorial Hermann
Published By: Memorial Hermann     Published Date: Sep 19, 2014
Health care costs are already out of control. You’ve tried everything you can think of to reduce costs, but nothing seems to work. Learn where the real problem lies and what you can do about it by rethinking your approach. • Learn why the usual tactics do little to contain costs • See how carrier choice and location impact cost • Get educated on new approaches that contain costs
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healthcare costs, approach, carrier, choice, location, impact, educated, reliable, providers, solution, business, manager, organization, employees, negotiations
    
Memorial Hermann
Published By: Hewlett Packard Enterprise     Published Date: Oct 23, 2017
To better understand how companies are finding the unique, hybrid cloud architectures that best meet their needs, we interviewed executives at companies that had reduced or changed their use of managed or cloud IaaS or that chose to avoid the public cloud in the first place. These companies include retail, social media, healthcare, financial services, and public sector companies. Some of these companies were born in the cloud while others transitioned from traditional IT infrastructures. Company sizes ranged from 300 employees to more than 300,000.
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it infrastructure, operations professionals, digital experience, time to resolution, cloud, iaas
    
Hewlett Packard Enterprise
Published By: Frontier Communications     Published Date: Dec 22, 2016
Summit Healthcare and Frontier Communications began working together more than a decade ago when Frontier installed a 50Mbps Metro E circuit into the hospital. However, the two organizations have developed an especially strong partnership over the last five years.
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Frontier Communications
Published By: Cisco     Published Date: Aug 03, 2015
Healthcare accelerates into future.
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Cisco
Published By: Cisco     Published Date: Nov 17, 2015
This white paper presents IDC’s analysis of the business value organizations are achieving by using Cisco UCS as a platform for SAP HANA and other SAP Business Suite applications. This analysis is based on IDC’s interviews with 12 Cisco UCS customers. These organizations are all relatively large organizations (1,500–85,000 employees), with an average of 25,383 employees. Interviewees represent a variety of industries: natural resources, agriculture, energy, government, automotive, retail, food and beverage, distribution, technology, healthcare, and IT. These organizations are based in the United States, EMEA, Mexico, and Brazil.
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cisco, idc, business values, cisco ucs, sap hana, sap business suite, networking
    
Cisco
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